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Why are store managers often the last to hear complaints？A．Most customers won"t bother to

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Why are store managers often the last to hear complaints？

A．Most customers won"t bother to complain even if they have had unhappy experiences.

B．Customers would rather relate their unhappy experiences to people around them.

C．Few customers believe the service will be improved.

D．Customers have no easy access to store managers.

请帮忙给出正确答案和分析，谢谢！

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  • 正确答案：B
    商店经理总是最后一个接到投诉这一事实出现在第三段首句。观察其前后，确定原因应在第二段寻找。第二段提到顾客很少向经理或者零售店的经理或老板投诉，然后由butinstead转折到：他们会警告自己的朋友．亲戚、同事等。[B]中的relatetheirunhappyexperiencestopeoplearoundthem与原文的alerttheirfriends，relatives，co-workers意思一致，故答案为[B]。