According to the passage which of the following does the author probably advocate？A．A nam
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According to the passage, which of the following does the author probably advocate？
A．A name brand phone company supply mobile phones with high-quality MP3 player.
B．A Chinese restaurant boasts of genuine Sichuan cuisine.
C．A western restaurant has best decoration and high-ranking service.
D．A famous restaurant provides entertainment performance to customers.
请帮忙给出正确答案和分析，谢谢！
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正确答案：B
理解归纳题。第二段提到客户满意度时举了一个例子，讲到客人们宁愿忍受糟糕的服务，只为享受美味佳肴，而好的服务则只是bonus，不是最重要的：紧接着指出必须抓住客户的fundamentalneeds，可见任何行业要吸引和留住客人都要满足客人的基本需求，中餐厅提供最正宗的川菜就是满足了客人的fundamentalneed，是作者可能提倡的，因为客人去餐厅首要目的是吃饭，故答案为[B]。而手机提供优质的MP3功能、西餐厅的高级装潢和服务、知名餐厅提供娱乐表演都属于作者认为的bonus，而不是fundamentalneed，故[A]、[C]、[D]皆可排除。