What is the premise of "customer satisfaction level" according to the passage？A．Good serv
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What is the premise of "customer satisfaction level", according to the passage？
A．Good service and quality.
B．Different treatments to different customer groups.
C．Making money.
D．Full understanding of customer needs.
请帮忙给出正确答案和分析，谢谢！
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正确答案：D
语义理解题。由尾段最后几句可知，在考虑客户满意度前首先要全面了解客户的需求，故答案为[D]。由文中的两个例子可知优质的商品和服务并不见得能让消费者领情，故排除[A]。差异性对待是让客户满意的方法而不是前提，故排除[B]。赚钱是目的而不是前提，故排除[C]。